ASM Service FAQ



Website monitoring

What is ASM?

ASM is a monitoring service that helps administrators ensure that applications are working properly. ASM bots navigate at regular time intervals, just as a real user would, and send alerts if the application is down.

What aplications can ASM monitor?

ASM can monitor:

  • wASM - Web applications: Emulating an user from a web browser (Chrome, Edge and Firefox)
  • mASM - Mobile applications: Emulating an user from a physical mobile phone (Android and iOs)
  • cASM - Customized applications: Emulating an user running personal and commercial applications

When does ASM report a test as unavailable?

A test will be considered unavailable if:

  • The application is not accesible.
  • The response time exceeds the timeout time that we indicate.
  • The HTTP response code is not 2XX.

How is "response time" defined? Do you download the entire page and count the time it takes to load everything? Or just the time it takes for the server to respond?

We define the load time it has taken to get a full html result from the server. This indicates the download time of the html but does not include obtaining images or other resources that are loaded together with the html page.

Can I stop monitoring during the scheduled maintenance of my application?

Yes, you can suspend the monitoring and then activate it after the maintenance is finished. Calendars can be configured, and the execution of the tests can be scheduled, with which the test execution intervals can be automatically programmed and thus avoid executions in known unavailability intervals.

Can I monitor multiple applications in a single test?

Yes. You can monitor multiple applications with a single test.

Alerts

How many E-mail alerts will I receive when my application stops working?

When the monitored application stops working, a 'DOWN' alert will be received with information about the failure of the affected test. This e-mail includes information about the crash such as error URL, time of crash, step in which it failed and a screenshot of the detected error. This alert can be configured to be sent after a preferred number of consecutive errors. When the application is back up and running, you will receive an 'UP' alert.

I have received an alert even though my application is working properly

The alert may have been received due to the following reasons:

  • Time bug. It has taken longer than the configured timeout time to respond.
  • Unavailability for a short period of time, such as 1 minute.
  • Some object is returning an HTTP response code that is 4XX or 5XX.

Índex